Refund Policy for Colltrain.com

Last updated: September 5, 2026

Thank you for choosing Colltrain.
We strive to provide a high-quality Experiential Learning Platform.
If you are not completely satisfied with your purchase, we invite you to review our refund policy below.

1. Interpretation and Definitions

1.1. Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.2. Definitions For the purposes of this Refund Policy:

  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to:
    • Centriqa Services & Solutions SRL, for customers located within the European Union (EU).
    • Axioma Solutions UK Limited, for customers located in the United Kingdom and globally.
  • “Service” refers to the Colltrain platform, accessible from https://colltrain.com.
  • “Subscriptions” refer to the paid plans offered for sale on the Service, including Monthly Subscriptions, Annual Subscriptions, Limited Passes, and Lifetime Access plans.
  • “Orders” mean a request by You to purchase a Subscription from Us.

2. Refund Request Period

Depending on the type of subscription purchased, the following deadlines apply for refund requests:

2.1. Monthly and Annual Subscriptions / Lifetime Access: Requests for refunds must be submitted in writing via email within a maximum of 72 hours from the date of the contract signing (the date of purchase).

2.2. Limited Pass: Due to the short-term nature of this access, refund requests for the Limited Pass must be submitted within 24 hours from the date of purchase.

2.3. Hobby Plan: The Hobby Plan is provided free of charge; therefore, it is not eligible for any refund actions.

2.4. Submission: All requests must be sent to the official support email: client_support@colltrain.com.

3. Analysis and Processing

3.1. Review Period: Upon receipt of a refund request, the Company will allocate a maximum of five (5) business days to analyse the claim.

3.2. Approval: If the request is approved, the refund will be processed.

3.3. Fees and Bank Charges: The Company will process the refund of the approved amount without any deductions at the source. However, please be advised that your bank or payment provider may apply their own processing fees, administrative charges, or currency conversion costs.
The Company is not responsible for these third-party charges and cannot reimburse any fees deducted by your financial institution.

3.4. Payment Method: We will use the same means of payment as You used for the Order, unless otherwise agreed.

4. Policy Abuse and Account Suspension

4.1. Monitoring: The Company reserves the right to monitor refund patterns to ensure the integrity of the Service.

4.2. Definition of Abuse: We define “abuse” as any pattern of behaviour that suggests the refund system is being used for non-genuine purposes (e.g., repeated purchases followed by refund requests).

4.3. Sanctions: If a user is found to be abusing the refund policy, the Company may suspend the account.
After two (2) instances of behaviour considered abusive by the Company, the account may be suspended permanently without further notice.

5. Contact Us

If you have any questions about our Refund Policy or wish to initiate a request, please contact us:

  • By email: client_support@colltrain.com